Политика конфиденциальности
1. Introduction
MSM Pro Derma Polyclinic ("we", "our", "us", or the "Clinic") is dedicated to protecting the privacy, confidentiality, and security of our patients' personal and medical data. This Privacy Policy details how we collect, store, process, and protect your information when you visit our website, complete digital diagnostics, use our client portal, or receive services at our polyclinic in Dubai.
All procedures and operations conform strictly to the regulations set by the Dubai Health Authority (DHA) and federal data protection laws of the United Arab Emirates.
2. Information We Collect
We collect various types of information to provide clinical treatment and personalized skin programs safely:
- Personal Identification: Full name, contact details (email, phone number), date of birth, gender, and Emirates ID or passport copies for clinical verification.
- Clinical & Medical Records: Medical history, current prescriptions, allergies, active skin conditions, details of previous aesthetic procedures, and clinical photography (before-and-after tracking).
- Advanced Diagnostic Data: Data collected during your AURA skin diagnostics, customized Skin Passports, and progressive measurement benchmarks.
- Billing & Financial Details: Payment card details processed through safe, accredited UAE payment networks.
3. How We Use Your Information
The gathered data is processed solely for specific clinical and administrative tasks, including:
- Diagnosing skin concerns and developing personalized Skin Journey blueprints.
- Managing and rescheduling clinical appointments, and verifying patient identity.
- Sending diagnostic results, prescription updates, and post-care follow-up guidelines.
- Fulfilling statutory health reporting mandates dictated by the Dubai Health Authority.
- Anonymized clinical metrics analysis to evaluate treatment plan outcomes and safety protocols.
4. Data Security and Confidentiality
Patient privacy is paramount. We implement strict administrative, physical, and digital safeguards to prevent data breaches or unauthorized access:
Important Security Standard: Patient diagnostic charts, EMR medical files, and Skin Passports are segregated entirely from our public web server and housed inside a local, encrypted medical database accessible only by licensed clinic staff.
External communication (such as portal logins or diagnostic confirmations) is protected using TLS/SSL encryption. We do not sell, rent, or distribute patient databases to third-party advertisers.
5. Data Sharing with Third Parties
Your details are kept confidential. We only share information with third parties in the following specific contexts:
- Authorized medical diagnostic partners or external labs required for diagnostic testing.
- Government and regulatory health bodies when required by Dubai Health Authority (DHA) guidelines or UAE medical legislation.
- Trusted software vendors supporting scheduling or secure patient portal hosting, bound by strict non-disclosure contracts.
6. Your Rights and Choices
As a patient, you retain important rights regarding your data:
- Requesting access to your digital Skin Passport, EMR records, and before-and-after photographs.
- Requesting corrections to outdated personal or contact details.
- Opting out of promotional newsletters or educational SMS treatments updates.
Please note that certain clinical data must be retained legally under Dubai medical record retention guidelines and cannot be deleted upon request.
7. Policy Updates and Inquiries
We may update this Privacy Policy from time to time to align with legal updates or modifications in clinical operations. Any adjustments will be posted here with an updated revision date.
For any inquiries, requests to access your clinical files, or privacy complaints, please reach out to our clinic team directly:
- Clinic Address: Dubai, UAE
- Email: privacy@proderma-clinic.com
- Phone: +971 4 338 6683