Clinical Terms & Conditions

1. Agreement of Terms

These Terms and Conditions govern all medical, dermatological, and aesthetic services offered by MSM Pro Derma Polyclinic ("Clinic", "we", "our", or "us") to our patients and website visitors. By booking an appointment, starting a clinical Skin Journey, purchasing a skincare package, or utilizing our online portal, you agree to comply with and be bound by these policies. Please read them thoroughly.

2. Consultation and Diagnosis

To ensure clinical safety, ethical standards, and tailored treatments, all patients must undergo a professional diagnostic consultation prior to initiating any treatment program. This initial evaluation helps our licensed doctors check for contraindications and design your customized digital Skin Passport blueprint.

3. Appointment Booking and Cancellation Policy

At MSM Pro Derma, we respect your time and maintain a highly scheduled luxury practice. To ensure all patients receive dedicated care, we enforce the following scheduling policies:

• 24-Hour Cancellation Window: If you need to reschedule or cancel your appointment, you must notify the clinic at least twenty-four (24) hours in advance of your scheduled time.
• Late Cancellations and No-Shows: Appointments cancelled or rescheduled with less than 24 hours' notice, or missed entirely (no-shows), may result in the forfeiture of the booking deposit, or a charge equivalent to 50% of the scheduled session fee.
• Deposits: High-value procedures or specific doctor consultations may require a credit card authorization or deposit at the time of booking to secure your slot.

4. Late Arrival Policy

We strive to run our clinical schedule on time. If you arrive late for your scheduled appointment:

• Your treatment time may be shortened to avoid delaying the next scheduled patient. The full service fee for the scheduled appointment will still apply.
• If you arrive more than fifteen (15) minutes late, it may be deemed a late cancellation, and the clinic reserves the right to reschedule your session to another date to maintain clinical safety.

5. Package Expirations and Validity

Pre-paid clinical packages, membership credits, and our signature Skin Journeys represent a committed care pathway. To ensure therapeutic efficacy and continuity of care, the following terms apply:

• 6-Month Expiry: Standard multi-session clinical packages (e.g. 3 or 5 sessions of lasers or peels) must be completed within six (6) months from the date of purchase.
• 12-Month Expiry: Signature full-year Skin Journeys and VIP clinical club memberships expire twelve (12) months from the date of purchase. Any unused sessions or credits after the expiration date will be forfeited and cannot be refunded or carried forward.

6. Refund and Transfer Policy

To maintain medical integrity and hygiene standard compliance:

• Services & Procedures: All completed medical and aesthetic procedures are strictly non-refundable once performed.
• Skincare Products: Purchased skincare items (medical-grade serums, creams, cleansers) are non-refundable and non-exchangeable once opened or if the hygiene seal has been broken.
• Non-Transferability: Clinical packages, Skin Journeys, and membership plans are personalized to the specific anatomical needs of the patient (recorded in their Skin Passport) and are non-transferable to other clients.

7. Clinical Liability and Governing Law

MSM Pro Derma Polyclinic is licensed by the Dubai Health Authority (DHA). Our medical team operates in strict accordance with the laws, safety guidelines, and clinical regulations of the Emirate of Dubai and the United Arab Emirates.

The clinic and its doctors shall not be held liable for any adverse reactions, complications, or underwhelming outcomes resulting from a patient's failure to fully and accurately disclose their medical history, current medications, allergies, or failure to strictly adhere to pre- and post-treatment care directions.

Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.